I have 3 devices. After a couple of false starts, 2 new transformers and a replacement Pro, I now have decent motion detection, reasonable connection and ok video but the audio is so poor if I try to talk to anyone. It is next to the router with very strong 5GHz connection. This thing is a bigger headache than it's worth. It did the same thing again after 3 days.

Ring DoorBell - Issues with Video and Audio. This is the proof that the problem comes from the mobile stream which the app delivers! I agree with @ML1504 , any audio feedback or interference of audio should not be occurring. It started working. If you have a small doorframe or space for the doorbell it might problem. Posted by 2 months ago. I took out the battery for 2 min and then put it back. If you watch this call from the Ring site or server it is crystal clear. She logged into my account and looked at the video from her phone and got the same digital noise.

Ring support have been helpful in saying they are looking into this but given you have all been experiencing this for some time, I'm a bit concerned. Let's hope that helps :). Everything they say is echoed back through the Android app back out to the Ring device. The same trick fixed it. My original wired Ring was replaced by Ring with a Ring Pro.

And this might be why the noise cancelling. This audio problem is due to how samsung handles the microphone processing, and a change RING did with introducing the "event history timeline" feature. When I logged into my internet account today (Not on the Android phone app) you could hear the digital noise as well. Unfortunately as of lately it has been disappointing, here's why: Battery LifeI believe they promise that the battery would last +/- one year, but after two months I already got a notification that the battery life was low. I don't see it and the "goto solution" button just takes you to another post simply saying "thanks @Riley_Ring for posting steps to resolve" but the steps to resolve are nowhere to be found. Hoping someone can help. RecordingsThe overall quality of the recording is good, video quality is close to 1080p and audio quality is good. I can not hear the person at the front door while he/she can hear me loud and clear.

To see if this is the cause of the problem, test your internet speed.

Shortly: Ring "mutes" the microphone on the doorbell side in order to avoid capturing the voice of the person talking (on the mobile side), when the person at the doorbell starts talking his/her voice is partially cancelled because interpreted as returned acoustic echo. Point is... they are both yielding the same results. I hope this gets figured out soon as its a bit of a deal breaker if its permanent. By using our Services or clicking I agree, you agree to our use of cookies. 2 units died after a firmware update and nothing, including hard rest helped. This has been happening for quite a while now and Ring has yet to find a solution or even the cause it seems. We've also got a chime installed, sometimes it works, sometimes it doesn't. When I even go to review the videos on the app I still can not hear audio. Ring devices that stream in 1080p (Ring Video Doorbell (2nd generation), Ring Video Doorbell 2, Ring video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell Pro, Floodlight Cam ... We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications. I just got a ring doorbell 2 for our new house and when I am testing the unit on the table (because we have not moved yet) I am able to hear audio from My phone to the doorbell, but I am not able to hear audio from the doorbell to my phone.

I get the feedback which is odd as the original Ring, for all its issues, had workable audio. I have a fiber connection so 1000/1000 and connect with my 5ghz. The video I posted is from a live view. In the above audio clip, we provided two examples of such–one where we are testing a Ring Pro doorbell ourselves, and then it goes right into an actual delivery attempt that was made where no decipherable conversation could have been had.

Before the audio at the door cam was much louder. Possibly there is no hardware AEC and no second microphone, hence the functionality is entirely based on software (WebRTC?) Please share it! According to the app the signal strength is RSSI -41, New comments cannot be posted and votes cannot be cast, More posts from the ringdoorbell community, Press J to jump to the feed. The fix is on the bottom of page 3 and following. It could be another wifi device or maybe even a wall. If you watch this call from the Ring site or server it is crystal clear. The audio is not working though. The clue is: My problem startet after activating the new "event timeline viewer" in the app. Visitor can clearly hear us so issue does not appear to be App. I am having the same problem. Our posts crossed out above... OK, because that is what I meant, it does not depend on where you watch the videos, the choppy sound on samsung devices has to to with samsung noise cancelling, and the way the ring app gains the audio/mic signal differently depending on timeline feature turned on or off!! But the problem we are talking is the different audio recording quality when timeline feature is turned on or off an samsung devices! A live call is even worse than the video I am posting today. I work for Dell and worked in ProSupport for 2 years of my 12 and this is an app, android or specific phone issue. Thus she sent me a replacement Ring Pro Doorbell. Im happy to share more information. Press question mark to learn the rest of the keyboard shortcuts. A minimum of 2 Mbps Upload and Download speed is recommended for the best streaming performance for Ring Pro and Floodlight Cam. It started working. Ring Doorbell 2 no audio from person at door, Re: Ring Doorbell 2 no audio from person at door.

If there is absolutely no audio on recorded videos or when answering a live view with two way talk enabled, please give our support team a call at one of the numbers available here.

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